Error Code 42 on Disney Plus: How to Fix it?

If you are a Disney Plus user, you might have encountered Error Code 42 at some point in time. This error message usually appears on the screen when there is a problem with your Disney Plus account, and it prevents you from accessing your favorite movies or TV shows. But do not worry! In this article, we will guide you through the steps you need to take to fix Error Code 42 on Disney Plus.

What is Error Code 42 on Disney Plus?

Error Code 42 is one of the most common error codes on Disney Plus, and it can occur for various reasons. Generally, this error indicates that there is an issue with your Disney Plus account, which prohibits you from streaming content on the platform. If you see the following message on your screen, “We’re sorry, but we cannot play the video you requested. Please try again later. If the problem persists, contact Disney Plus Support (Error Code 42),” you are experiencing Error Code 42 on your device.

How to Fix Error Code 42 on Disney Plus?

There are several ways to fix Error Code 42 on Disney Plus, and we have listed some of the best solutions for you:

1. Check Your Internet Connection

One of the most common reasons for Error Code 42 on Disney Plus is a poor internet connection. Thus, you should check your internet connection speed to ensure it meets Disney Plus requirements. Additionally, try resetting your internet connection to see if it clears the error.

2. Clear Cache and Cookies

Sometimes cache and cookies saved on your browser can cause problems with accessing Disney Plus. Therefore, you should clear cache and cookies from your browser and then try opening Disney Plus again.

3. Restart Your Device

If none of the above solutions works, try restarting your device. This simple trick can sometimes solve Error Code 42 on Disney Plus.

4. Contact Disney Plus Support

If the error persists, you should reach out to Disney Plus support team for assistance. They can help you diagnose and fix your account issues.


Error Code 42 on Disney Plus can be frustrating, but it is solvable. In this article, we have provided you with some practical solutions that can help you fix Error Code 42 and continue watching your favorite shows and movies on Disney Plus. Remember, if the issue persists, do not hesitate to reach out to Disney Plus support for help.

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